Senior Operations Program Manager, MFN, 3P Marketplace
4 weeks ago
Amazon South Africa Marketplace Team is seeking a talented Senior Operations Program Manager to lead operational improvements across our Merchant Fulfillment Network (MFN) in South Africa. This role focuses on enabling and standardizing processes across MFN operations, creating and executing solutions through automation of tools to help the operations front-line team deliver faster and achieve better results.
Key Responsibilities- Establish clear goals, metrics, and processes to track and improve program progress and outcomes
- Develop, implement, and automate new and existing processes in a standardized and scalable format, leveraging global resources to drive improvement based on local needs
- Partner with cross-functional teams to plan and execute external fulfillment solutions
- Present operational metrics regularly to the leadership team
- Problem solve for closing gaps between performance and goals
- Work with key business partners, including Transportation, Product, and World Wide fulfillment channel teams
- Identify key operational areas for improvement based on data and develop and execute solutions with the team
- Develop the MFN strategy, including Easy Ship and Self Ship, with the team
- Lead setting up regular reporting processes and meetings with relevant stakeholders and leadership to review performance and way forward
- Bachelor's degree or equivalent certification in Industrial Engineering, Operations, Business Administration, or a related field
- Experience in Supply Chain, Logistics, Manufacturing, and/or project management
- Experience and understanding of start-up operations
- Experience working cross-functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Knowledge in Excel at an advanced level
- Master's degree in Industrial Engineering, Operations, Business Administration, or a related field
- Strong data analysis skills, ability to produce, interpret, and draw conclusions from data
- Knowledge in SQL at an advanced level
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society, irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
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Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeAbout the RoleAmazon South Africa Marketplace Team is seeking a talented Senior Operations Program Manager to lead operational improvements across our Merchant Fulfillment Network (MFN) in South Africa. This role focuses on the enablement and standardization of processes across MFN operations, creating and executing solutions through the automation of tools...
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Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeAbout the RoleAmazon South Africa Marketplace Team is seeking a talented Senior Operations Program Manager to lead operational improvements across our Merchant Fulfillment Network (MFN) in South Africa. This role focuses on the enablement and standardization of processes across MFN operations, creating and executing solutions through the automation of tools...
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Cape Town, Western Cape, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full timeJob SummaryWe are seeking a highly skilled Senior Operations Program Manager to lead operational improvements across our Merchant Fulfillment Network (MFN) in South Africa. This role will focus on creating and executing solutions through the automation of tools to help the operations front-line team deliver faster and achieve better results.Key...
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