Lead Investment Operations Specialist
2 weeks ago
A highly competitive package on offer for this dynamic role, with a salary range estimated to be between R900,000 - R1,200,000 per annum, depending on qualification and years of relevant experience.
About the Role
We are seeking a skilled and experienced Lead Investment Operations Specialist to join our team in Cape Town. As a key member of our CRM team, you will play a vital role in ensuring the smooth operation of our fund administration processes.
Key Responsibilities
- Client Service Delivery:
- Oversight and monitoring of daily, monthly and quarterly team deliverables and client queries and requests;
- Updating, allocation and monitoring of team BAU daily, monthly, quarterly deliverables;
- Process Management:
- Assist in monitoring and maintaining a stable control environment;
- Maintenance of CRM procedure documents, perform review and update processes and procedures to reduce risk and improve efficiencies within the team;
- Assist in annual Internal control review;
- Manage 3rd Party Service Providers:
- Ensure monthly Client satisfaction ratings are supplied to respective teams;
- Work closely with all administrators to ensure KPIs are met and escalate any issues to Head: CRM;
- Participation in quarterly meetings with respective custodians and treasury desks;
- Finance Management:
- Ensuring monthly invoice and billing process is complete by requested deadline;
- Monthly Invoices are generated, reviewed, and signed off;
- All banking deductions and postings are completed correctly and accurately;
- AUM registers are completed, signed off and shared with the Finance team by requested deadline;
- Team and Resource Management:
- Drive development of CRM staff, continuous on the job training and staff on-boarding of new staff members;
- Manage CRM team leave dates;
Requirements
- Relevant finance or investment degree;
- 4-5 years demonstrable experience within investment consulting / fund management / asset management including experience of investment report backs to clients;
- Technical knowledge of Investments, encompassing knowledge of performance and positioning of funds;
- Strong technical accounting knowledge;
- Proficient with MS Excel;
- Experience with Unit Trusts (advantageous);
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