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Business Development Specialist

1 week ago

Polokwane, Limpopo, South Africa Absa Bank Full time

Empowering Africa's tomorrow, together.

A Career with Absa Bank

We are a local bank with regional and international expertise. Our family offers the opportunity to be part of our exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To deliver dynamic customer sales and service including fulfillment, resolving queries, cross selling and/or upselling all relevant bank products. Offer financial advice to customers and handle retentions.

Key Responsibilities

  • Provide enablement according to service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
  • Achieve sales targets through generating quality applications.
  • Contact customers and execute the sales process within desired turnaround times.
  • Deliver customer sales and services whilst maintaining quality service standards.
  • Determine customers' needs by exploring all possible cross-selling and up-selling opportunities.
  • Ensure first call resolution and tracking of conversions from lead or call to application and then to fulfilment.

Main Accountabilities

  • Speak to customers to ensure their needs are identified and advise various options.
  • Adhere to shared company values and service standards with regard to customer interaction.
  • Resolve customer dissatisfaction / complaints and take full ownership of the problem.
  • Communicate with customers according to company standards.
  • Address the customer's need with technically accurate product knowledge.
  • Prepare for outbound calls, providing alternative product solutions where applicable.