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Relationship Building Expert

1 week ago

Cape Town, Western Cape, South Africa XM Full time

XM: A Leader in Innovation

The Job:

XM is committed to partnering with like-minded organizations to drive mutual success. We seek a seasoned Relationship Building Expert to spearhead the development and maintenance of these critical partnerships. The ideal candidate will possess a deep understanding of the industry and a proven track record of fostering strong, collaborative relationships.


Primary Responsibilities:
  • Design and implement partnership strategies that align with XM's overarching goals to increase customer loyalty and retention
  • Serve as the primary point of contact for partners, delivering tailored support and guidance
  • Monitor partner satisfaction, collect and analyze feedback to refine partnership experiences and tailor initiatives accordingly
  • Examine partner behavior to identify opportunities for upselling and customizing products and services
  • Stay current on XM's product offerings and marketing initiatives, effectively communicating them to partners
  • Collaborate with Business Development teams to share ideas and suggestions for platform enhancements
  • Stay informed about industry trends, competitive landscapes, and best practices in partnership development, continuously seeking opportunities to improve XM's partnership efforts
  • Complete other relevant duties as assigned
Requirements:
  • Degree in a business-related field
  • Proven ability to build and maintain excellent business relationships
  • Strong interpersonal and communication skills
  • Results-oriented and resourceful
  • Capacity to work independently and manage pressure
Perks:
  • A competitive remuneration package plus performance-related rewards
  • An intellectually stimulating work environment
  • Ongoing personal development and international training opportunities