Retail Operations Director

1 week ago


Cape Town, Western Cape, South Africa Energia Consulting Full time

As a Retail Operations Director for Energia Consulting, you are a key member of the Retail Operational team, ensuring best practices are maintained and customers receive a level of service that surpasses all others.

Company Overview

Energia Consulting is a retail management company dedicated to delivering exceptional customer experiences. Our team of professionals works tirelessly to ensure our stores meet the highest standards of quality and service.

Job Description

The Retail Operations Director will be responsible for managing daily operations of business and ensuring sales goals are met. This includes directing employees in daily operations such as serving customers, inventory taking, reconciling cash, and managing in-store marketing. Additional responsibilities include assigning duties to relevant employees, conducting onboarding of new employees, ensuring adherence to health and safety regulations, tracking and managing inventory at store, shifting staff to ensure effective cover, and daily, weekly & monthly reporting.

Responsibilities
  • Manage daily operations of business and ensure sales goals are met
  • Direct employees in daily operations such as serving customers, inventory taking, reconciling cash, and managing in-store marketing
  • Assign duties to relevant employees
  • Conduct onboarding of new employees
  • Ensure adherence to health and safety regulations
  • Track and manage inventory at store
  • Shifting staff to ensure effective cover
  • Daily, weekly & monthly reporting
Qualifications & Experience
  • Matric / Grade 12 minimum requirement
  • Additional qualification an advantage
  • Minimum 5 years of retail and retail management experience with demonstrated ability to train employees and be an effective salesperson
  • Strong customer service, stock management, and communication skills
  • Luxury brand experience an advantage
Required Skills
  • People Management
  • Inventory Control
  • Customer Service
  • Staff Training
  • Reporting


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