Floor Operations Specialist

3 days ago


Cape Town, Western Cape, South Africa adidas Full time

Job Purpose

The Floor Supervisor plays a vital role in driving sales and profitability for the store. This individual is responsible for providing training to associates, assisting the Store Manager in staff development, and overseeing daily store operations.

Key Duties and Responsibilities

  • Collaborates with the Store Manager to implement a staff structure that minimizes payroll expenses and maximizes productivity.
  • Assists in evaluating employees' performance, completing necessary documentation, and performing tasks as required.
  • Employs effective customer service, training, and educational tools to develop staff and meet adidas Retail objectives.
  • Maintains accurate and up-to-date personnel files.
  • Ensures adherence to Company systems, procedures, and policies.
  • Guarantees confidentiality of adidas Retail information.
  • Ensures compliance with legal statutes and safety guidelines.
  • Cultivates necessary skills, experience, and training through interaction with store management and external sources.
  • Ensures adherence to adidas Retail visual presentation standards.
  • Implements security measures outlined by adidas Head Office.
  • Contributes to merchandising, advertising, and promotional initiatives to achieve sales and marketing goals.
  • Effectively resolves customer complaints.
  • Works closely with the Store Manager to manage inventory levels, addressing product overages and shortages.
  • Supports the implementation and maintenance of management systems for planning, organization, and controlling store operations.

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