Sales Floor Team Lead

6 days ago


Cape Town, Western Cape, South Africa Amazon Full time
Retail Lead Associate

We are seeking a highly motivated and customer-focused Retail Lead Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a high level of store appearance, and contributing to the overall success of our retail operations.

Key Responsibilities:
  1. Customer Service: Interact with customers in a friendly and professional manner, using effective communication skills to meet their needs and resolve any issues.
  2. Inventory Management: Utilize inventory management systems to scan, process, and count product, ensuring accurate stock levels and minimizing losses.
  3. Peer-to-Peer Feedback: Provide constructive feedback to colleagues on processes and standards, serving as an escalation point for resolving customer issues.
  4. Continuous Improvement: Contribute to the development of best practices, identifying areas for improvement and implementing changes to enhance the customer experience.
  5. Site Culture: Support the manager in building a positive and inclusive site culture, promoting a safe and respectful work environment.
Requirements:
  • A High School Diploma or Equivalent is required.
  • You must be 18 years of age or older.
  • 1+ year of retail or customer-facing experience, or 1+ year of floor leader or leadership experience, or 1+ year of Amazon (Blue Badge/FTE) experience is preferred.

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