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Learning Management System Administrator

1 week ago

Cape Town, Western Cape, South Africa NKR Outsourced Full time
About the Role

At NKR Outsourced, we are seeking a highly skilled Academy Operations Administrator to join our team. As an Academy Operations Administrator, you will be responsible for ensuring the delivery of high-quality Academy courses to our customers.

Main Responsibilities
  • Collaborate with HCP support services to facilitate enrollment and payment within the EMGuidance Academy.
  • Configure, train, support, market, and implement all Academy content partner courses.
  • Verify new users and execute projects and reports as per requirements.

We are looking for someone who is experienced in customer training and user support, proficient in developing and executing account-based marketing plans, and has computer proficiency in configuring solutions on customer management systems.

Duties & Responsibilities
  • Achieve content partner and Academy user satisfaction indicators within specified timeframes.
  • Ensure Academy users are verified and accepted promptly.
  • Deliver an outstanding content partner and Academy user experience.
  • Collaborate effectively with the Business Unit head.
  • Ensure quality measures are achieved as per set targets.
  • Ensure compliance with company values, policies, standards, and local statutory requirements.