Collaboration and Learning Hub Coordinator

4 weeks ago

Pretoria, Gauteng, South Africa Panagora Group Full time
About Panagora Group

At Panagora Group, we are a social enterprise dedicated to providing high-quality, high-impact international health, development, and learning consulting. As a dynamic woman- and employee-owned small business partner, we focus on market-based and integrated local solutions that strengthen country capacity and independence. We also provide learning, communications, and technology solutions to accelerate and heighten impact.

About the Role

The Collaboration & Learning (C&L) Hub Coordinator provides day-to-day operational management of the USAID/Southern Africa Health Office Technical Support Services: A Collaboration & Learning Hub. This role requires collaboration across teams, building efficiencies, and ensuring our strong multidisciplined team offers USAID and partners a seamless experience in the C&L Hub space.

Key Responsibilities
  1. Coordinate the operational and logistical aspects of all events happening at the C&L Hub, including equipment setup, catering arrangements, audiovisual requirements, and security arrangements.
  2. Manage events and the C&L Hub, addressing potential problems that may arise.
  3. Coordinate a team of staff, contractors, and suppliers to ensure the effective operation of the C&L Hub, including direct supervision of two staff and coordination of tasks for others in a matrix-management structure.
  4. Work closely with the Project Officer: Engagement to review the upcoming events schedule, plan event details and aspects, ascertain client needs, and meet those needs through the effective operation of the C&L Hub.
  5. Work closely with the Finance & Operations team to prepare and manage budget allocation for all items related to the functioning of the C&L Hub.
  6. Coordinate processes and relationships with external companies and their contracted staff to ensure routine cleaning and maintenance of all facilities.
  7. Coordinate the setup, maintenance, and administration of all audio-visual equipment and software used to support hybrid meetings.
  8. Coordinate systems and processes to ensure efficient and effective storage and access of equipment and inventory within the C&L Hub.
  9. Develop and administer an inventory management system to ensure that the C&L Hub is equipped with all necessary amenities and resources for events and daily operations.
  10. Use budgets, inventory management data, and routine venue and equipment inspection data to prepare procurement requests to be processed by the procurement team.
  11. Allocate and schedule meeting spaces within the C&L Hub, ensuring that each space is utilized efficiently and effectively.
  12. Develop and maintain systems to track event attendance, customer experience, space utilization, and other relevant data to generate reports that provide updates to stakeholders as well as management insights.
  13. Ensure that all events and activities within the C&L Hub comply with relevant regulations, safety standards, and company policies.
  14. Actively seek feedback from stakeholders, evaluating the effectiveness of events and space utilization strategies, and implement improvements as needed to enhance the overall experience for users of the C&L Hub.

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