Customer Service Representative

2 months ago


Cape Town, Western Cape, South Africa Isilumko Staffing Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Isilumko Staffing. As a Call Center Agent, you will be responsible for engaging with customers and driving sales for our client, a leading wholesaler of pharmaceutical products.

Key Responsibilities:

  • Conduct outbound calls to customers to promote products and services
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly
  • Utilize order-taking and upselling techniques to maximize sales opportunities
  • Maintain accurate records of customer interactions and transactions

Requirements:

  • Minimum of 2 years of experience in a Call Centre environment, receiving inbound calls
  • High energy levels and a proactive approach to achieving targets
  • Proficient in order-taking and upselling techniques
  • Clean criminal record, as thorough background checks will be conducted
  • Fluent in English with excellent communication skills
  • Reliability and punctuality are essential
  • Strong attention to quality control and time management
  • Effective persuasion and negotiation abilities
  • Demonstrated skill in handling objections with ease

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for career growth and professional development
  • A competitive salary and benefits package


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