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Software Deployment Consultant

1 week ago

Newcastle, KwaZulu-Natal, South Africa Sanlam Full time

About Our Team

At SanlamConnect, we believe in building strong relationships with our employees, clients, and partners. We strive to create a diverse and inclusive work environment where everyone has equal opportunities for growth and development.

We focus on delivering high-quality services, addressing the evolving needs of our clients, and staying ahead of industry trends.

Job Requirements

  1. Provide technical support services to the sales team, focusing on software package and program training and issue resolution.
  2. Develop and deliver training sessions to enhance client capabilities.
  3. Conduct on-site technical support visits to resolve client queries.
  4. Implement software upgrades and installations.

Desirable Skills

  1. Advanced knowledge of ITMS packages (Word, Excel, Lotus Notes, Access, SQL).
  2. Proficiency in Windows and operating systems.
  3. Diagnostics and troubleshooting skills for PCs.
  4. Loading and configuring software and programs.
  5. Basic hardware understanding (printers, fax, scanners, ADSL installations, Networking).
  6. Business and general knowledge.
  7. Familiarity with legislation impacting the Financial Services environment (FAIS, FICA, Commission Regulations etc).
  8. Broad Sanlam Product knowledge.
  9. Sanlam Personnel Policy understanding.
  10. Distribution Channel fundamentals.
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