IT Service Delivery Professional

1 week ago


Newcastle, KwaZulu-Natal, South Africa Sanlam Full time
About This Role

This position is responsible for providing technical support to the sales distribution staff at Sanlam. The successful candidate will be responsible for ensuring that all clients are technologically enabled and skilled to be productive and effective.

Main Responsibilities:

  • Provide technical support to sales distribution staff.
  • Develop and deliver navigation training and specific selections on the database.
  • Undertake personal technical support visits to clients.
  • Install new versions / updates of software on computers.

Key Qualifications:

  • Matric.
  • Information Technology Qualification (degree or diploma).
  • Any secondary qualifications with emphasis on technical related courses such as MCSE, A+, etc. would be advantageous.
  • Minimum of 5 years' experience within software deployment and support environment.
  • Valid South African driver's license.
  • Working knowledge of networks, hardware, operating systems.
  • Experience in life assurance or broader financial services industry an advantage.
  • Knowledge of Insurance Industry Point of Sales software like S.net advantageous.

Skills and Knowledge:

  • ITMS packages (i.e. Word, Excel, Lotus Notes, Access, SQL) – Advanced.
  • Windows and operating systems.
  • Diagnostics and troubleshooting on PCs.
  • Loading and configuration of software and programs.
  • Basic hardware understanding (printers, fax, scanners, ADSL installations, Networking).
  • Business / General knowledge.
  • Legislation impacting on the Financial Services environment (FAIS, FICA, Commission Regulations etc).
  • Broad Sanlam Product knowledge.
  • Knowledge of Sanlam Personnel Policy.
  • Distribution Channel fundamentals.

Personal Attributes:

  • Service and client oriented.
  • Ability to work alone and self-starter.
  • Analytical and good problem solving / diagnostics skills.
  • Relationship building and good communication.
  • Structured and good planning skills.
  • Business and sales focused.


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