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Customer Service Director

2 weeks ago

Stellenbosch, Western Cape, South Africa Capitec Bank Ltd. Full time

About Us

Company Overview

Capitec Bank Ltd. is a leading financial services provider in South Africa, offering a range of banking and related services to individuals and businesses.

Role Description

We are seeking a Customer Service Director to join our team at Capitec Bank Ltd. The successful candidate will be responsible for leading our customer service team and ensuring that our customers receive exceptional service from us.

Main Responsibilities
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Oversee the development and implementation of customer service policies and procedures.
Requirements
  • Minimum 5 years' experience in a corporate technical support environment which should include the following:
  • Experience of managing and leading people/teams | overseeing and validating work of others.