Aftersales Service Expert
6 hours ago
We are seeking a skilled Aftersales Consultant to join our team at Sydsen. As a key member of our team, you will be responsible for ensuring a seamless service experience for our customers.
Job Summary:The successful candidate will be responsible for fostering excellent communication among customers, parts, and service departments to achieve both customer satisfaction and financial goals. This role requires a dynamic professional with a strong background in the automotive industry.
Key Responsibilities:- Confirm accurate customer details and determine payment methods.
- Liaise with customers in case of warranty/motor plan issues and provide quotations for motor plan contracts where applicable.
- Pre-assess all bookings for the next day and offer customers a pre-assessment visit to confirm challenging problems.
- Follow up on parts orders and promptly inform customers of any delays.
- Create repair orders and arrange booking reminders.
- Plan routes and ensure driver availability on the day of service.
- Ensure clean and available loan vehicles for customers and maintain accurate customer information.
- Monitor outstanding parts orders and unpaid invoices.
- Confirm customer and vehicle details.
- 2-3 years of experience as an aftersales consultant or in a related role.
- Automotive industry background.
- Grade 12 qualification.
- Computer literacy, preferably with Autoline or Kerridge.
- Valid driver's license.
Please note that only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days, kindly consider your application unsuccessful.
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