Service Supervisor Global Grade 10
2 hours ago
Key Responsibilities
• Lead a team of service artisans to repair Caterpillar components, focusing on the Drivetrain disassembly and Inspection area.
• Achieve cost centre financial targets and Key Performance Indicators.
• Resolve internal customer queries.
• Effectively control cost centre expenses and WIP.
• Ensure effective communication between team and management.
• Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
• Ensure outputs of service audits are achieved.
• Apply Barloworld Equipment leadership philosophy.
• Achieve a team environment that enables maximum productivity and profitability (Performance management of team).
• Competency development of team.
• On the job supervision – safety of team.
• Reporting of team Key Performance Indicators and prospects.
Qualifications, Experience and Competencies
• Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
• Minimum five years' experience after qualification.
• Prior supervisory experience will be an advantage.
• Exposure to managing a Team.
• Leadership potential (part of IDP).
• Experience with Transmissions components end to end Process.
• Understanding of the Quality processes and driving QFR action and closure.
• Able to achieve results utilising talent in team.
• Computer literate (MS Office and SIS ET, SAP & CRM).
• Basic technical report writing skills.
• Basic trouble shooting and problem-solving skills.
• Failure analysis skills.
• Exposure to driving Safety requirements, policies and procedures.
• Understanding of warranty systems, policies & procedures.
• Will be required to work overtime including Stand-by.
• Sound interpersonal and communication skills.
• Driver's licence.
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