Service Supervisor Global Grade 10

2 hours ago


Boksburg, Gauteng, South Africa Barloworld Equipment Full time

Key Responsibilities

• Lead a team of service artisans to repair Caterpillar components, focusing on the Drivetrain disassembly and Inspection area.

• Achieve cost centre financial targets and Key Performance Indicators.

• Resolve internal customer queries.

• Effectively control cost centre expenses and WIP.

• Ensure effective communication between team and management.

• Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).

• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.

• Ensure outputs of service audits are achieved.

• Apply Barloworld Equipment leadership philosophy.

• Achieve a team environment that enables maximum productivity and profitability (Performance management of team).

• Competency development of team.

• On the job supervision – safety of team.

• Reporting of team Key Performance Indicators and prospects.

Qualifications, Experience and Competencies

• Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).

• Minimum five years' experience after qualification.

• Prior supervisory experience will be an advantage.

• Exposure to managing a Team.

• Leadership potential (part of IDP).

• Experience with Transmissions components end to end Process.

• Understanding of the Quality processes and driving QFR action and closure.

• Able to achieve results utilising talent in team.

• Computer literate (MS Office and SIS ET, SAP & CRM).

• Basic technical report writing skills.

• Basic trouble shooting and problem-solving skills.

• Failure analysis skills.

• Exposure to driving Safety requirements, policies and procedures.

• Understanding of warranty systems, policies & procedures.

• Will be required to work overtime including Stand-by.

• Sound interpersonal and communication skills.

• Driver's licence.



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