Escalation Engineer Team Lead

1 month ago


Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time
Job Title: Escalation Engineer Team Lead

RMV Solutions Pty Ltd is seeking a highly skilled Escalation Engineer Team Lead to join our team. As a key member of our technical support team, you will be responsible for leading a team of escalation engineers and ensuring timely completion of team objectives.

Key Responsibilities:
  • Empower escalation engineers to meet their KPIs and soft metrics
  • Advise management on business and escalation enhancements and implement necessary changes
  • Ensure timely completion of team objectives (rocks)
  • Assist in the assessment and continuous evaluation of team KPIs
  • Maintain relevant and meaningful metrics aligned with business goals
Requirements:
  • Comprehensive knowledge of Cloudbox, its systems, and vendors
  • Thorough understanding of our clients and their unique business requirements
  • Ability to create clear and concise process documentation for the escalation and technical teams
  • Customer-focused with strong analytical skills and effective questioning and listening abilities
  • Excellent verbal and written communication skills suited for an international audience
  • A confident team player with a positive, can-do attitude
  • Meticulous attention to detail
  • Quick to learn, willing to study, and eager to obtain new certifications and skills (certification will be a KPI of this role)
  • Reliable, industrious, and self-motivated
What We Offer:
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


  • Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Job Title: Escalation Engineer Team LeadRMV Solutions Pty Ltd is seeking a highly skilled Escalation Engineer Team Lead to join our team. As a key member of our IT service delivery team, you will be responsible for leading a team of escalation engineers in managing technical escalations and ensuring timely completion of team objectives.Key...


  • Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    Job Title: Escalation Engineer Team LeadRMV Solutions Pty Ltd is seeking a highly skilled Escalation Engineer Team Lead to join our team. As a key member of our IT service delivery team, you will be responsible for overseeing the technical escalations and ensuring timely completion of team objectives.Key Responsibilities:Empower escalation engineers to meet...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    Job Description:We are seeking a seasoned Escalations Manager to join our team at Lead Generation Group. This role is responsible for managing and resolving escalated client complaints and issues, particularly with clients based in the UK and USA.Key Responsibilities:- Resolve escalated client complaints and issues, ensuring high customer satisfaction.- Act...


  • Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time

    Software Engineering Team LeadWe are seeking a seasoned Software Engineer to join our team as a Technology Team Lead. This role offers a unique opportunity to balance senior engineering responsibilities with team leadership within an Agile development environment.Key Responsibilities:Lead and mentor team members, fostering a culture of servant...


  • Cape Town, Western Cape, South Africa THE SKILLS MINE (PTY) LTD Full time

    Job Title: Desktop Support Engineer Team LeadThe Skills Mine (Pty) Ltd is seeking a highly skilled and experienced Desktop Support Engineer Team Lead to join our team. As a key member of our IT department, you will be responsible for leading and mentoring the desktop support team, ensuring the timely resolution of support tickets and incidents, and...


  • Cape Town, Western Cape, South Africa The Skills Mine Full time

    Job Title: Desktop Support Engineer Team LeadWe are seeking a highly skilled and experienced Desktop Support Engineer Team Lead to join our team at The Skills Mine. As a key member of our IT department, you will be responsible for leading and mentoring our desktop support team, ensuring the timely resolution of support tickets and incidents, and overseeing...

  • Engineering Team Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa Bash Full time

    About UsBash is a team of passionate individuals who are dedicated to delivering exceptional results. We're a company that values innovation, collaboration, and growth.Job DescriptionWe're seeking a highly skilled and experienced Engineering Team Lead to join our team. As a key member of our engineering team, you will be responsible for leading a team of...

  • Engineering Team Lead

    2 months ago


    Cape Town, Western Cape, South Africa Bash Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Mobile team at Bash. As a Technical Lead, you will be responsible for managing a team of Flutter engineers and overseeing the delivery of engineering projects. You will also be responsible for managing the growth and development of your team members and building...

  • Engineering Team Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa ERM Full time

    About ERMERM Libryo is a leading compliance platform that empowers global organizations to navigate their Environmental and Health and Safety regulatory requirements. With a strong presence worldwide, we help organizations improve their EHS & ESG performance and achieve sustainability goals.The RoleThe EHS Libryo Engineering Delivery Manager is a key...

  • Engineering Team Lead

    1 month ago


    Cape Town, Western Cape, South Africa ERM Full time

    About ERM LibryoERM Libryo is a leading compliance platform that empowers global organizations to navigate their Environmental and Health and Safety regulatory requirements. Our platform helps users understand their obligations and manage their compliance effectively. With a strong presence worldwide, we strive to create a just and sustainable world.The...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    Job Title: Platform Engineering Team LeadElectrum Payments is seeking an experienced Platform Engineering Team Lead to join our team. As a key member of our engineering organization, you will be responsible for leading a team of platform engineers in designing, developing, and deploying cloud-native applications.Responsibilities:Lead a team of platform...

  • Engineering Team Lead

    3 weeks ago


    Cape Town, Western Cape, South Africa Bash Full time

    About UsBash is a team of leaders, true owners, humble learners, and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, and do the best work of our careers together.Job DescriptionWe're seeking a skilled Team Lead to manage a team of Flutter engineers responsible for the Bash app and its BFF (Backend for a frontend). As...


  • Cape Town, Western Cape, South Africa Dimagi Full time

    Job OverviewDimagi is seeking a seasoned Engineering Manager to lead our Global Technology Division. As a key member of our team, you will be responsible for managing a team of engineers and technical staff, ensuring the timely execution of technical workstreams, and guiding the growth of the team.Key ResponsibilitiesManage a team of engineers and technical...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    Job Title: Platform Engineering Team LeadElectrum Payments is a leading B2B tech company that partners with top South African household names to provide innovative payment solutions. We're seeking an experienced Platform Engineering Team Lead to join our team and drive the success of our internal-facing projects.Key Responsibilities:Lead a team of platform...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    Job Title: Platform Engineering Team LeadElectrum Payments is a leading B2B tech company that partners with top South African household names to provide innovative payment solutions. We're seeking an experienced Platform Engineering Team Lead to join our team and drive the success of our internal-facing projects.Key Responsibilities:Lead a team of platform...


  • Cape Town, Western Cape, South Africa Dimagi Full time

    Job Title: Engineering ManagerDimagi is seeking an experienced Engineering Manager to lead our technical teams and drive the development of our digital platform, CommCare. As an Engineering Manager, you will be responsible for managing a team of engineers and technical staff, ensuring the timely execution of technical workstreams, and guiding the growth of...


  • Cape Town, Western Cape, South Africa Dimagi Full time

    Job Title: Engineering ManagerDimagi is seeking an experienced Engineering Manager to lead our technical teams and drive the execution of our engineering roadmap. As an Engineering Manager, you will be responsible for managing a team of engineers and technical staff, ensuring the timely execution of team deliverables, and guiding the growth of the team.Key...


  • Cape Town, Western Cape, South Africa Lula Full time

    Job Title: Technical Lead for Software EngineeringWe are seeking an experienced Technical Lead for Software Engineering to join our team at Lula, an innovative and human-focused FinTech company. As a Technical Lead, you will be responsible for leading a cross-functional team of software engineers in the delivery of our platform and business bank. Your...


  • Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full time

    Find a challenging role as a Technology Team Lead at Plus1X Solutions (Pty) Ltd. This position offers a unique blend of senior engineering responsibilities and team leadership within an Agile development environment.Key Requirements and QualificationsAt least 8 years' experience in programming4+ years' experience in a scripting language like Python, Rails,...


  • Cape Town, Western Cape, South Africa Lula Full time

    Job Title: Software Engineering Team LeadAt Lula, we're on a mission to revolutionize business banking for small businesses. We're looking for an experienced Software Engineering Team Lead to join our team and help us deliver our platform and business bank.About the RoleWe're seeking a technical leader who can drive the delivery of our platform and business...