Escalation Engineer Team Lead
17 hours ago
RMV Solutions Pty Ltd is seeking a highly skilled Escalation Engineer Team Lead to join our team. As a key member of our technical support team, you will be responsible for leading a team of escalation engineers and ensuring timely completion of team objectives.
Key Responsibilities:- Empower escalation engineers to meet their KPIs and soft metrics
- Advise management on business and escalation enhancements and implement necessary changes
- Ensure timely completion of team objectives (rocks)
- Assist in the assessment and continuous evaluation of team KPIs
- Maintain relevant and meaningful metrics aligned with business goals
- Comprehensive knowledge of Cloudbox, its systems, and vendors
- Thorough understanding of our clients and their unique business requirements
- Ability to create clear and concise process documentation for the escalation and technical teams
- Customer-focused with strong analytical skills and effective questioning and listening abilities
- Excellent verbal and written communication skills suited for an international audience
- A confident team player with a positive, can-do attitude
- Meticulous attention to detail
- Quick to learn, willing to study, and eager to obtain new certifications and skills (certification will be a KPI of this role)
- Reliable, industrious, and self-motivated
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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Escalation Engineer Team Lead
6 days ago
Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full timeJob Title: Escalation Engineer Team LeadRMV Solutions Pty Ltd is seeking a highly skilled Escalation Engineer Team Lead to join our team. As a key member of our technical support team, you will be responsible for overseeing the escalation process and ensuring timely resolution of complex technical issues.Key Responsibilities:Lead a team of escalation...
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Escalation Engineer Team Lead
4 days ago
Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full timeJob Title: Escalation Engineer Team LeadRMV Solutions Pty Ltd is seeking a highly skilled Escalation Engineer Team Lead to join our team. As a key member of our IT service delivery team, you will be responsible for overseeing the technical escalations and ensuring timely completion of team objectives.Key Responsibilities:Empower escalation engineers to meet...
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Escalation Engineer Team Lead
6 days ago
Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full timeJob Title: Escalation Engineer Team LeadRMV Solutions Pty Ltd is seeking a highly skilled Escalation Engineer Team Lead to join our team. As a key member of our technical team, you will be responsible for overseeing the escalation process and ensuring timely completion of team objectives.Key Responsibilities:Empower escalation engineers to meet their KPIs...
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Electrical Lead Engineer
2 weeks ago
Cape Town, Western Cape, South Africa Lead Discovery GmbH Full timeJob DescriptionTriz Engineering Solutions is a leading provider of end-to-end engineering services for commercial vehicle development. We are seeking an experienced Electrical Lead Engineer to join our team and contribute to the development of innovative and sustainable solutions.The successful candidate will be responsible for leading the electrical...
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Engineering Team Lead
6 days ago
Cape Town, Western Cape, South Africa Bash Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Mobile team at Bash. As a Technical Lead, you will be responsible for managing a team of Flutter engineers and overseeing the delivery of engineering projects. You will also be responsible for managing the growth and development of your team members and building...
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Mechanical Engineering Team Lead
17 hours ago
Cape Town, Western Cape, South Africa MSP Staffing LTD Full timeLead Mechanical Engineer - Innovative SolutionsAt MSP Staffing LTD, we are seeking a highly skilled and experienced Lead Mechanical Engineer to join our team. As a key member of our engineering department, you will be responsible for leading the mechanical engineering team and overseeing the design and installation of industrial building projects.Key...
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Mechanical Engineering Team Lead
17 hours ago
Cape Town, Western Cape, South Africa MSP Staffing LTD Full timeLead Mechanical Engineer - Innovative SolutionsAt MSP Staffing LTD, we are seeking a highly skilled and experienced Lead Mechanical Engineer to join our team. As a key member of our engineering team, you will be responsible for leading the way in innovative mechanical engineering solutions for global clients in the FMCG, Food & Beverage, Breweries, Pharma,...
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Engineering Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Acuity Consultants Full timeAbout the RoleWe are seeking a highly skilled and experienced Engineering Team Lead to join our team at Acuity Consultants. As a key member of our technical leadership team, you will be responsible for driving the integration and optimization of technical solutions across multiple channels and platforms.Key ResponsibilitiesLead and mentor a team of engineers...
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Software Engineering Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Dimagi Full timeJob OverviewDimagi, a leading social enterprise and certified B Corp, is seeking an experienced Engineering Manager to join our Global Technology Division. As a key member of our team, you will be responsible for leading a team of engineers and technical staff, overseeing the execution of technical workstreams, and driving the engineering roadmap.Key...
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Engineering Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa Bash Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Lead to join our Mobile team at Bash. As a key member of our engineering team, you will be responsible for managing a team of Flutter engineers and overseeing the delivery of engineering projects.As a leader, you will be responsible for fostering a culture of collaboration, innovation,...
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Platform Engineering Team Lead
1 week ago
Cape Town, Western Cape, South Africa Electrum Payments Full timeJob SummaryWe are seeking a highly skilled Platform Engineering Team Lead to join our team at Electrum Payments. As a key member of our engineering team, you will be responsible for leading a team of platform engineers and driving the success of internal-facing projects.ResponsibilitiesTechnical ExpertiseSoftware development – Contribute to the development...
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Engineering Delivery Manager
3 weeks ago
Cape Town, Western Cape, South Africa ERM Full timeAbout ERMERM Libryo is a compliance platform that helps global organizations navigate their Environmental and Health and Safety regulatory requirements, understand their obligations, and manage their compliance. As a leading sustainability consultancy, ERM has a strong commitment to helping clients achieve their goals while minimizing their environmental...
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Software Engineering Team Lead
3 weeks ago
Cape Town, Western Cape, South Africa Lula Full timeAbout the RoleWe are seeking an experienced Technical Lead to join our Software Engineering team at Lula. As a key member of our team, you will be responsible for leading a cross-functional team in the delivery of our platform and business bank.Key ResponsibilitiesLead a hybrid team of software engineers, providing clear objectives, technical leadership,...
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Customer Service Team Lead
5 days ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJob Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Surgo PTY Ltd. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service representatives to ensure the delivery of high-quality customer service.Key...
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Customer Service Team Lead
17 hours ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJunior Team Supervisor - German SpeakingSurgo PTY Ltd is seeking a highly skilled Junior Team Supervisor to join their team in Cape Town. The ideal candidate will have a strong background in customer service and experience in supervisory or team lead roles.Key Responsibilities:Assist the Team Supervisor in leading a team of German-speaking Customer Service...
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Engineering Lead
6 days ago
Cape Town, Western Cape, South Africa NTT Full timeAbout the RoleWe are seeking an experienced Engineering Lead to join our team at NTT DATA. As a key member of our platform engineering team, you will be responsible for providing strategic leadership in designing, implementing, and maintaining our organization's technology platforms.Key ResponsibilitiesTechnical Leadership and Strategy: Lead the development...
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Healthcare Team Lead
2 weeks ago
Cape Town, Western Cape, South Africa Sanlam Full timeAbout SanlamSanlam Corporate is a leading provider of retail and corporate life insurance, health, and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by delivering exceptional client experiences and comprehensive solutions that enhance the financial resilience and prosperity of our clients and...
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Customer Service Team Lead
1 week ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJob Title: CSR Team SupervisorSurgo PTY Ltd is seeking a skilled Team Supervisor to lead and manage a team of Customer Service Representatives (CSRs) in a prominent BPO based at Airport Industria, Cape Town.Job Summary:The CSR Team Supervisor will be responsible for overseeing daily operations, providing support and guidance to team members, and ensuring...
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Customer Service Team Lead
6 days ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJob Title: CSR Team SupervisorSurgo PTY Ltd is seeking a skilled CSR Team Supervisor to lead and manage a team of Customer Service Representatives (CSRs) in a prominent BPO based at Airport Industria, Cape Town.Job Summary:The CSR Team Supervisor will be responsible for overseeing daily operations, providing support and guidance to team members, and ensuring...
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Customer Service Team Lead
4 days ago
Cape Town, Western Cape, South Africa Surgo PTY Ltd Full timeJob Title: CSR Team SupervisorSurgo PTY Ltd is seeking a skilled Team Supervisor to lead and manage a team of Customer Service Representatives (CSRs) in a prominent BPO based at Airport Industria, Cape Town.Job Summary:The CSR Team Supervisor will be responsible for overseeing daily operations, providing support and guidance to team members, and ensuring...