Dutch Speaking Hotelier Liaison
6 days ago
About the Role
RoomRaccoon is seeking an exceptional Customer Care Consultant to join our team. As a key member of our customer support team, you will be responsible for delivering world-class support to our hotel partners via multiple channels.
The successful candidate will have a strong background in customer service, excellent communication skills, and fluency in Dutch. They should also be familiar with technical systems and have strong interpersonal skills.
Key Responsibilities- Deliver exceptional customer support to hoteliers via email, phone, and online discussion forums.
- Work closely with internal teams to assess queries and escalate them when necessary.
- Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.
- Collaborate with the Implementations Team to ensure seamless transitions of client accounts to support.
- Fluent Dutch language proficiency.
- 2+ years of experience in a customer-facing or technical role.
- Excellent interpersonal and communication skills.
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