Consultant for Customer Experience
6 days ago
Position Overview
RoomRaccoon is seeking a highly motivated and experienced Customer Experience Consultant to join our team. This is a fantastic opportunity to work with our all-in-one hotel management system, providing professional support to hoteliers via multiple channels.
The ideal candidate will possess excellent communication skills, fluency in Dutch, and 2+ years of experience in a customer-facing or technical role. They should also be familiar with technical systems and have strong interpersonal skills.
Key Responsibilities and Requirements- Deliver top-notch customer support to hoteliers via email, phone, online forums, and other communication channels.
- Assess queries and escalate them to internal teams when necessary.
- Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.
- Collaborate with the Implementations Team to ensure seamless transitions of client accounts to support.
- Fluent Dutch language proficiency.
- 2+ years of experience in a customer-facing or technical role.
- Excellent interpersonal and communication skills.
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