Operational Leadership Manager

2 weeks ago

Cape Town, Western Cape, South Africa TFG Financial Services Full time
Job Description:

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of supervisors in a fast-paced and dynamic working environment.

This individual should be dynamic, pro-active, and display exceptional operational leadership skills. The ideal candidate will have experience in managing a team of managers and possess strong analytical and decision-making abilities.

The responsibilities of this role include ensuring that monthly sales targets and KPIs are met by managing the portfolio to achieve the team's & shifts targets in line with the Brand(s) product requirements.

Maintaining and enhancing the portfolio compliance standards & legislative requirements and ensuring adherence to agreed quality benchmarks is also essential.

Effective management and co-ordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes is key to success in this role.

The ideal candidate will need:

  • Management related qualification (advantageous).
  • Outbound sales experience - Telemarketing.
  • 2 years experience in a supervisory role.
  • 2 years management experience managing a team of managers – (advantageous).
  • Proven analytical, decision making ability and strong numerical & administrative skills.
  • To be computer literate (MS Office & Intermediate Excel).
  • Sound understanding & application of people management procedures (e.g. IR, coaching).
  • Ability to work independently as well as within a team dynamic to drive results.
  • To be highly driven, motivated and display a high level of assertiveness.
  • Excellent time management, planning and organizational skills.
  • High attention to detail & ability to effectively problem solve.

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