Senior Report Writer
4 weeks ago
We are seeking a highly skilled Senior Report Writer to drive data-driven decision-making within our IT Service Management (ITSM) framework. As a key member of our team, you will be responsible for crafting compelling reports that transform raw data into actionable insights.
Key Responsibilities- Extract and analyze data from various ITSM tools and databases to identify trends and opportunities for improvement.
- Develop and maintain comprehensive reports that address key performance indicators (KPIs) and operational metrics.
- Collaborate with IT teams and stakeholders to gather reporting requirements and understand business needs.
- Present findings and recommendations to stakeholders, facilitating informed decision-making.
- Ensure data accuracy and consistency, and implement best practices in data presentation.
- National Diploma in IT or equivalent.
- Project Management Certification (PMP, PRINCE2, or equivalent).
- Data Analytics Certification.
- ITIL Foundation Certification.
- 8+ years of relevant experience in report writing, data analysis, or related roles.
- Proven experience in tactical and strategic ITSM reporting.
- Proficiency in data analysis tools (e.g., SQL, Excel, Power BI, Tableau).
- Familiarity with ITSM tools and reporting capabilities (e.g., ServiceNow, BMC Remedy).
- Strong understanding of data visualization techniques and best practices.
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Senior Report Writer
4 weeks ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeSenior Report WriterWe are seeking a highly skilled and analytical Senior Report Writer to contribute to our team's success. As a key member of our IT Service Management (ITSM) framework, you will be responsible for crafting compelling reports that drive informed decision-making.Key ResponsibilitiesExtract and analyze data from various ITSM tools and...
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Senior Report Developer
4 weeks ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeSenior Report WriterWe are seeking a highly skilled and analytical Senior Report Writer to contribute to the success of our organization. As a key member of our team, you will be responsible for transforming complex data into actionable insights that inform strategic decision-making.Key ResponsibilitiesExtract and analyze data from various ITSM tools and...
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Senior Report Developer
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Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeSenior Report WriterWe are seeking an experienced and analytical Senior Report Writer to join our team at DLK Group (PTY) Ltd. In this pivotal role, you will be responsible for transforming raw data into meaningful reports that drive tactical and strategic decision-making within our IT Service Management (ITSM) framework.Key ResponsibilitiesGather and...
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Senior Report Developer
1 month ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeSenior Report WriterWe are seeking an experienced and analytical Senior Report Writer to contribute to our team's success. In this pivotal role, you will be responsible for transforming raw data into meaningful reports that drive tactical and strategic decision-making within our IT Service Management (ITSM) framework. Your expertise in data analytics,...
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Senior Report Developer
1 month ago
Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeSenior Report WriterWe are seeking a highly skilled Senior Report Writer to drive tactical and strategic decision-making within our IT Service Management (ITSM) framework. As a key member of our team, you will be responsible for transforming raw data into meaningful reports that inform business decisions.Key ResponsibilitiesGather and analyze raw data from...
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Senior Report Developer
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Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full timeJob Title: Senior Report WriterJob SummaryWe are seeking a highly skilled Senior Report Writer to join our team at DLK Group (PTY) Ltd. As a key member of our organization, you will be responsible for creating comprehensive reports that drive tactical and strategic decision-making within our IT Service Management (ITSM) framework.Key ResponsibilitiesGather...
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Senior Report Developer
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Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time{"Responsibilities": "Our ideal candidate will be responsible for gathering and analyzing raw data from various ITSM tools and databases to identify trends, insights, and actionable recommendations. He/She will translate complex data sets into concise narratives that inform decision-making at both tactical and strategic levels. The successful candidate will...
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