Network Operations Specialist
3 weeks ago
Boardroom Appointments is seeking a highly skilled Network Operations Specialist to join our team.
Key Responsibilities:
- Ensure the stability, performance, and security of the HEC network.
- Perform tasks associated with Service Requests and Incident Management Processes.
- Collaborate with Network Ops 3rd Level Support to identify unknown errors.
- Document findings in the Known Error Database (KEDB).
- Assist Service Desk and Level 1 support staff to incrementally take over more tasks.
Requirements:
- Minimum 3-5 years of relevant experience in enterprise production or data center environments.
- Foundational ITIL knowledge.
- Working knowledge of security aspects of systems.
- Ability to process complex network issues with a high degree of autonomy.
- Experience in a customer-facing engineering role.
Preferred Qualifications:
- CCNA/CCNP certification.
- ITIL certification.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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