Senior Network Operations Engineer

3 weeks ago


Pretoria, Gauteng, South Africa Boardroom Appointments Full time
Senior HEC Network Operations Engineer

Boardroom Appointments is seeking a highly skilled Senior HEC Network Operations Engineer to join our team. As a key member of our network operations team, you will be responsible for ensuring the stability, performance, and security of our HEC network.

Key Responsibilities:
  • Network Operations: Ensure the HEC network is stable, performing optimally, and secure.
  • Service Requests and Incident Management: Perform and lead tasks associated with Service Requests and Incident Management Processes.
  • Lifecycle Management/Change Management: Perform and lead lifecycle management/change management activities.
  • Root Cause Analysis and Problem Management: Perform and lead root cause analysis (RCA) and Problem management activities.
  • Team Guidance: Guide other support staff in performing their tasks.
  • Collaboration: Work with senior engineers from other domains (e.g. compute, storage, applications).
  • Documentation: Ensure a high level of quality of documentation.
  • Service Reviews and Optimization: Contribute to service, architecture, and/or design reviews and optimization activities.
  • Representation: Represent the Network team toward external customers and/or internal LoBs and/or vendors.
Requirements:
  • Experience: Minimum 6-8 years relevant experience in a senior network engineer role, at least 3 years in data center environments.
  • Technical Skills: Ability to solve complex infrastructure issues, lead a team of other engineers, ensure high quality of submitted change requests, and implement associated risk assessments and mitigation strategies.
  • Other Skills: Profound ITIL knowledge, ability to guide/coach others, working via standard ITSM tools, technology certification(s) CCNP/CCDE preferred, ITIL certification/s, and experience in a customer-facing engineering role.


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