Complaints Manager Lead
1 week ago
Lead Generation Group is seeking a skilled professional to manage and resolve escalated client complaints and issues.
Key Responsibilities:
- Manage and resolve escalated client complaints and issues, ensuring high customer satisfaction.
- Act as primary point of contact for escalations from both UK and USA clients.
- Utilize expert de-escalation techniques to handle challenging situations effectively.
- Adhere to company policies while addressing client concerns.
- Provide feedback, coaching, and advice on best practices for complaint prevention and resolution.
- Develop strategies to reduce escalation frequency and enhance client experience.
- Maintain accurate records of all escalations and resolutions.
- Collaborate with other departments to identify root causes of complaints and improve processes.
- Prepare regular reports on escalation trends and outcomes.
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Complaint Management Lead
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Customer Complaints Handler
17 hours ago
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Customer Complaint Resolution Specialist
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Complaint Resolution Specialist
2 days ago
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UK and USA Client Complaint Manager
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Escalations Manager Lead
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Cape Town, Western Cape, South Africa Lead Generation Group Full timeJob OverviewThe Lead Generation Group seeks an experienced Escalations Resolution Specialist to join our team. As a seasoned professional, you will be responsible for managing and resolving client complaints and issues, particularly those from UK and USA clients.About the RoleManage and resolve escalated client complaints and issues in a timely and effective...
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Client Issue Resolutions Manager
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Client Escalations Manager
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Customer Service Escalation Manager
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Customer Support Team Lead
2 weeks ago
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Customer Service Team Lead
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