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Investigative Support Services Specialist

7 days ago

Randburg, Gauteng, South Africa Road Accident Fund Full time

About Us

The Road Accident Fund is a leading provider of investigative support services, seeking a skilled Investigative Support Services Specialist to join our team.

Key Responsibilities

  • Conduct thorough investigations into claims lodged against the RAF, tracing insured drivers and witnesses to obtain statements and dockets.
  • Ensure that accurate sketches of accident scenes are drawn as part of the investigation process.
  • Take clear photographs of accident scenes, faces of individuals interviewed, damaged vehicles, and injuries sustained.
  • Obtain and verify existing affidavits from claimants, witnesses, employers, and other parties.
  • Identify potential fraud and corruption, escalating it to the Forensic Investigation Department.
  • Testify in court cases where claimants are found guilty of fraud.
  • Provide assistance in ensuring witness presence at court proceedings.

Administrative Support

  • Validate supporting documents, including employment details, paternity/maternity information, SARS documents, and more.
  • Verify claimant and injured party details through Natis and Cross Check systems.
  • Determine owner details for secondary vehicles involved in accidents.
  • Quality check supporting documents from stakeholders to ensure validity.
  • Validate loss of earnings.
  • Provide progress reports as per internal service level agreements.

Document and Records Management

  • Maintain an effective filing system, ensuring smooth retrieval of documents.
  • Categorize and store files correctly to ensure confidentiality.
  • Administer records management and filing processes in line with the RAF filing plan.
  • Ensure confidentially of all documents under control.
  • Perform file retrieval in Archive Services.

Stakeholder Management

  • Offer advice to various parties, including claimants, witnesses, and employers.
  • Handle associated complaints.
  • Maintain relationships with internal and external stakeholders.

Requirements

  • NQF 7 qualification or higher in a related field.
  • Valid driver's license.
  • Completed investigator training is advantageous.
  • Certified fraud examiner status is advantageous.

Experience

  • Relevant 3 years' experience in a similar environment.
  • Merit and quantum investigation experience is beneficial.

Skills and Competencies

  • Planning, organizing, and coordinating skills.
  • Personal mastery and emotional wisdom.
  • Decision-making and ethics skills.
  • Client service orientation.
  • Technical skills in MS Word, Excel, and PowerPoint.

Additional Requirements

  • Excellent planning and organizational skills.
  • Ability to access required information.
  • Basic understanding of SCM processes.
  • Basic financial acumen.