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IT Support Professional

2 weeks ago

Randburg, Gauteng, South Africa Curiska Full time

Job Description:

Curiska is seeking a highly skilled Systems Support Specialist to provide exceptional support in all aspects of our platforms. This role will require the candidate to work closely with the back-end developers for support and resolution, while maintaining a keen eye for detail and a positive approach to problem-solving.

Key Responsibilities:

  1. Provide client service support and training to internal and external stakeholders
  2. Deal with client queries or escalate them to relevant departments
  3. Investigating technical issues whilst liaising with the IT development and support teams for resolution
  4. Maintaining and developing relevant user guides, processes and procedure documents
  5. Constant monitoring of user experience and liaising with business analysts to identify potential areas for enhancement
  6. Collecting stats on user behaviour and issues, analysing the data and reporting on trends