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Client Support Manager

1 week ago

Centurion, Gauteng, South Africa Hello Group Recruitment Full time

Hello Group Recruitment seeks a highly motivated Client Support Manager to lead our customer support team. This individual will be responsible for providing top-notch service to clients affected by fraud.

Main Responsibilities
  • Manage a team of customer support representatives to ensure seamless delivery of services to clients.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Stay up-to-date with industry developments and best practices in customer support.

Client Support:

  • Respond to client inquiries and provide timely solutions to resolve issues.
  • Work collaboratively with internal teams to identify and address client needs.

Fraud Prevention:

  • Implement effective measures to prevent fraud, including monitoring client accounts and identifying potential threats.
  • Collaborate with the Fraud team to enhance fraud detection and prevention strategies.

Performance Metrics:

  • Track key performance metrics, such as client satisfaction and retention rates.
  • Analyze data to identify areas for improvement and develop strategies to address them.