Retail Trainer and Advisor
7 days ago
This role is responsible for planning, delivering, and coordinating training programs for iStore, Partner, iPro, and independent retail store staff across Africa.
Main Responsibilities
- Training Coordination
- Plan and schedule monthly and quarterly training sessions across all locations.
- Allocate resources to support continuous staff development.
- Share and update training schedules, content, and focus areas regularly.
- Ensure 100% attendance and completion of required training by relevant staff.
- Conduct induction training for new employees, including product and process training.
- Deliver training on Apple products, services, and new product introductions (NPI).
- Develop and tailor training materials to meet the unique needs of various business units.
- Prepare bi-weekly training reports for SEED, LMS, and other relevant programmes.
- Ensure full compliance with SEED and 100% attendance for Virtual Instructor-Led Training (VILT).
- Monitor and report on training completion and progress across all locations.
- Design structured learning paths for iStore, Partner, and iPro staff.
- Facilitate key milestones, such as achieving Apple Champion+ certification within 10 months.
- Track and report on employee progress monthly.
- Travel to regional locations across Africa to deliver training.
- Ensure regional stores and carrier teams receive relevant and up-to-date training.
- Conduct training for new store openings, covering SEED, LMS, and operational processes.
- Minimum Requirement: Matric Senior Certificate.
- 1–3 years of experience in a training environment.
- Highly motivated, adaptable, and willing to assist in various tasks as needed.
- Excellent communication and interpersonal skills with a strong focus on people.
- Knowledge and understanding of the Apple ecosystem and related products.
- Proven experience in training, administration, planning, and coordination.
- Willing and able to travel into Africa.
- Strong administrative and organisational skills.
- Proficiency in delivering engaging and effective training.
- Expertise in planning and coordinating training events.
- Familiarity with Learning Management Systems (LMS).
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