Information Technology Assistant

4 days ago


Province of North West, South Africa Ascent People Ltd Full time

Application Support Role:

We are looking for a skilled and enthusiastic individual to fill the role of LIMS Support Analyst. This position involves providing application support for business applications in a scientific company serving 600 global users.

Key Responsibilities:

  • Application System Support: Provide support for bespoke LIMS applications, ensuring seamless functionality and resolving any issues that may arise.
  • Knowledge Base Articles: Maintain up-to-date knowledge base articles, providing valuable resources for colleagues and end-users.
  • Defect Investigation: Investigate and document defects, working closely with technical teams to resolve issues efficiently.
  • Incident and Problem Management: Support incident and problem management processes, collaborating with stakeholders to ensure effective resolution.
  • Technical Collaboration: Collaborate with technical teams to resolve complex issues, leveraging collective expertise to drive results.
  • Lab Instrument Integrations: Configure lab instrument integrations with LIMS, streamlining data collection and analysis.
  • Scheduled Tasks: Create scheduled tasks for report distribution, ensuring timely and accurate reporting.
  • User Audit Reports: Run user audit reports, providing insights into user activity and behavior.

Requirements:

  • Educational Background: Degree (high grade) in Chemistry, Science or Information Technology
  • Interest in Science and Technology: A keen interest in both science and technology
  • Problem-Solving Skills: Analytical problem-solving skills
  • Communication Abilities: Strong communication abilities

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