Travel Booking and Service Manager

4 days ago


Cape Town, Western Cape, South Africa Sisonke Tourism Services Full time
About the Role:
We are seeking a skilled and experienced Reservations Clerk to join our team at Sisonke Tourism Services. The successful candidate will have a strong background in customer service and reservations, with excellent communication and interpersonal skills.

Key Responsibilities:
  • Process bookings, cancellations, and modifications efficiently and accurately.
  • Provide exceptional customer service and respond to client queries.
  • Maintain up-to-date knowledge of our tours, packages, and services.
  • Collaborate with the operations team to ensure seamless service delivery.

Requirements:
- 2-4 years of experience in a reservations or customer service role
- Excellent communication and interpersonal skills
- Proficient in MS Office and Google Suite
- Ability to work under pressure and meet deadlines
- Strong attention to detail and organizational skills

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