Lodge Wholesale Experience Specialist

6 days ago


Sandton, South Africa HR Genie Full time
Key Responsibilities:
  • Establish and maintain strong relationships with colleagues, agents, operators, guests, and suppliers through regular communication and clear interaction.
  • Design and create innovative leisure FIT tailor-made itineraries that meet client expectations.
  • Manage the reservations process from quote to finalization, including invoicing and travel document preparation.
  • Maintain adherence to standard operating practices regarding turnaround times.
  • Develop and implement proactive sales strategies to ensure the best possible itinerary for guests.
  • Participate in Saturday duties on a rotation basis.
  • Support Public Holiday duties on a rotation basis.
  • Provide backup support for colleagues during their absence.
  • Expand product knowledge through attendance at training sessions.
Required Skills and Qualifications:
  • Possess a good understanding of destinations promoted by &Beyond within South, Southern, and East Africa.
  • Demonstrate an in-depth geographical, logistical, and product knowledge of two out of the following regions: South, Southern, and East Africa.
  • Exhibit a strong understanding of delivering exceptional service to agents and guests.
  • Hold an in-depth knowledge of Tourplan or a similar booking system.
  • Show a willingness and aptitude to learn.
  • Display excellent organizational abilities.
  • Exhibit lateral thinking skills.
Benefits:
  • Fluency in written and spoken English.
  • Organizational skills, including time management and prioritization of tasks.
  • Computer literacy, with experience in Word, Excel, PowerPoint, and Outlook.
  • Familiarity with Web reporting portals.
  • An understanding of the travel industry through study or work experience.
  • Market knowledge and its operations.
  • A high level of attention to detail.
  • The ability to work in an orderly manner to ensure seamless continuation of files by other team members when necessary.
  • Working knowledge of Tourplan, WETU, ZOHO, and Maximizer.
  • An understanding of quantitative and qualitative data.
  • The capacity to understand business principles and make commercial decisions.
  • Sales process and methodologies expertise.
  • Experience in sales and brand representation.
  • Crafting experiences and guest delight.
  • Excellent teamwork and interpersonal skills.
  • Conflict management and resolution capabilities.
  • Speed reading and typing abilities.
  • Paperless filing and database management skills.

We are looking for a highly motivated individual who shares our passion for delivering exceptional guest experiences.



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