Assistant Manager

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Assistant Manager

We are seeking a highly skilled and experienced Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will play a key role in leading a team of Senior Associates to create a customer-centric and high-performance culture.

Key Responsibilities:
  • People: Engage and support staff to achieve all KPIs through effective coaching, performance management, and career development.
  • Stakeholder Management: Ensure successful delivery of projects, programs, or activities by engaging with stakeholders.
  • Analytical: Practice due diligence when interpreting and reporting data, and improve team performance and processes.
  • Financials: Maintain productivity by ensuring staff adhere to schedules and manage IR and payroll queries efficiently.
Qualifications:
  • Essential: Grade 12
  • Preferred: Tertiary qualification in management or relevant proven contact center experience
  • Experience: 2 years' experience working within a contact center, WiNS rating, and managing a team of 12-14
  • Skills: HR Process Knowledge, Stakeholder Management, Report writing, Microsoft Office, Management skills, Communication and written skills, Problem solving, Analytical Thinking, Conflict Management, Strategic Thinking, Time Management
Additional Information:

SME Voice: 8:00 - 18:00 (UK)


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