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Assistant Manager
2 months ago
Job Title: Assistant Manager
Job Summary:
We are seeking an experienced Assistant Manager to lead our Customer Service team in delivering exceptional customer experiences through industry-leading business KPIs. As a key member of our team, you will be responsible for inspiring and engaging a team of Customer Service Advisors to achieve business objectives while maintaining a commitment to treating customers fairly.
Key Responsibilities:
- Lead and motivate a team of Customer Service Advisors to achieve business objectives
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and analyze business KPIs to identify areas for improvement
- Ensure administrative duties are completed in a timely and efficient manner
- Collaborate with other teams to achieve business objectives
Requirements:
- 1 year experience as a call center team leader
- A Matric/Grade 12 Certificate
- Preferred: A relevant tertiary qualification
Working Hours: Monday - Friday, 8:30 - 20:00 (9 hour shift)