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Assistant Manager

2 months ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Title: Assistant Manager

Job Summary:

We are seeking an experienced Assistant Manager to lead our Customer Service team in delivering exceptional customer experiences through industry-leading business KPIs. As a key member of our team, you will be responsible for inspiring and engaging a team of Customer Service Advisors to achieve business objectives while maintaining a commitment to treating customers fairly.

Key Responsibilities:

  • Lead and motivate a team of Customer Service Advisors to achieve business objectives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze business KPIs to identify areas for improvement
  • Ensure administrative duties are completed in a timely and efficient manner
  • Collaborate with other teams to achieve business objectives

Requirements:

  • 1 year experience as a call center team leader
  • A Matric/Grade 12 Certificate
  • Preferred: A relevant tertiary qualification

Working Hours: Monday - Friday, 8:30 - 20:00 (9 hour shift)