Operational Excellence Specialist
7 days ago
We are seeking a highly skilled Operational Excellence Specialist to join our team at PEP. As a critical member of our logistics operations, you will play a pivotal role in ensuring seamless and efficient system performance.
Key Responsibilities- Deliver day-to-day operational support and maintenance, enhancing business processes and systems for optimal efficiency.
- Provide prompt and effective solutions to system issues and user queries, leveraging your expertise in troubleshooting and problem-solving.
- Prioritize and manage change requests, ensuring timely resolution of bugs and system updates to minimize disruptions.
- Analyze system problems and contribute to the identification and resolution of operational challenges, driving continuous improvement.
- Develop and implement process improvements, documenting changes and ensuring smooth deployment through thorough testing.
- Collaborate with cross-functional teams to implement and monitor system changes and enhancements, fostering a culture of collaboration and innovation.
- Monitor and control system costs, allocating resources effectively to ensure efficient daily operations and issue resolution.
- Prepare and maintain reports on system performance, highlighting key issues and resolutions.
- Create and update user manuals and standard operating procedures to reflect current processes and system functionality.
- Facilitate regular operational meetings and workshops to address system issues and operational support needs, promoting open communication and knowledge sharing.
- Participate actively in day-to-day project management, ensuring issues are addressed promptly within the Agile Scrum framework.
- Ensure ongoing compliance with industry regulations and operational standards during routine system maintenance and issue resolution.
- Support ad-hoc projects focused on operational efficiency and system functionality, adapting to changing business needs.
- A degree in Commercial, Business, or Engineering with a strong foundation in Analytical or Commercial subjects.
- At least 3 years of experience as a Systems/Business Analyst, ideally within a logistics, financial services, or eCommerce environment.
- Advanced proficiency in Google Docs, Google Sheets, Google Slides, and Draw.io.
- Experience in business process management software and methodologies; familiarity with tools such as Notion and JIRA, as well as process mapping tools.
- Proficiency with Google BigQuery and/or SQL.
- Experience in retail or logistics operations is a significant advantage.
- Key competencies: Exceptional attention to detail, strong business acumen, interpersonal and problem-solving skills, resourceful, results-driven, self-motivated, and a collaborative team player with excellent communication skills.
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