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Affiliate Engagement Lead
2 weeks ago
We are seeking an experienced Affiliate Engagement Lead to join our team at Pernod Ricard. The ideal candidate will have a strong background in IT, specifically in tech partner or business analytics in the FMCG sector.
The successful candidate will be responsible for capturing affiliate needs and specificities on a specific product domain, conducting change management activities, and ensuring the secure deployment of global products in Affiliates. They will also facilitate the engagement of local Key User communities.
- Capturing affiliates' needs and specificities: Conduct interviews and surveys with affiliates to understand their requirements within my specific product domain and arbitrate/challenge their claims and analyze affiliate data and feedback so tailored solutions that address their specific needs and align with the product's offerings can be considered by Product teams.
- Incident Management: Act as the liaison between the Business and the incident support team within the ME, provide functional skills to qualify incidents and orient them to the right capability teams.
- Performing roll-out and change management actions for global products of their domain scope: Gather insights and user feedback to enhance product functionality and user experience, prepare relevant change plan & activities and perform local change impact assessment and change activities to ease local adoption of global products, support test activities with end users and perform defined required roll-out activities.
- Value Realization: Collect & consolidate relevant metrics/insights to report on value delivered from Products at affiliate level.
