Waste Management Operations Manager
3 weeks ago
As a Contract Manager at Wasteplan, you will play a crucial role in ensuring the efficient and productive operation of our sites and personnel. Your primary responsibility will be to act as the contact person between clients, head office, and the Operations department to ensure client satisfaction. You will be responsible for implementing all administration responsibilities, policies, and procedures according to the code of good practice.
Key ResponsibilitiesOperational Management- Plan personnel for each site to meet SLA requirements and financial targets
- Recruit and appoint personnel according to company policies and procedures
- Plan equipment and layout on site according to SLA agreements
- Ensure all sites have the correct stock, consumables, and equipment in good condition
- Stay informed about agreed SLAs for each client and site
- Oversee and ensure all sites are clean, productive, and operational
- Plan cage and bin collections to meet site requirements
- Liaise with the Transport Controller and service providers regarding recyclable collections
- Collect and deliver service delivery notes to the finance department
- Report any problems to the Operations Manager
- Liaise with clients to ensure customer satisfaction
- Maintain effective operations, productivity, and efficiency to ensure profitability on sites
- Meet with clients to address previous/new issues, provide feedback on improvements, and report on aspects of interest
- Provide written communication/feedback to the Operations Manager regarding client relationships
- Induct and train all staff according to company policy and procedure
- Responsible for staff appointments to adhere to client SLAs
- Ensure staff adhere to company rules and regulations regarding resignations
- Ensure all staff members work according to the Code of Conduct and as efficiently and productively as possible
- Set up meetings with staff and HR when a staff member needs help or performance management
- Address staff grievances according to the company grievance policy
- Disciplinary action: execute the disciplinary process according to the company disciplinary policy and procedure
- Weekly update of Secure Office payroll with working hours/days, absenteeism, and leave, and ensure all numbers are accurate
- Daily reports on:
- Absenteeism (complete the Secure Office attendance register)/concerns/relieve staff/IODs/damages/non-collections/complaints
- Weekly reports on:
- Site visits/staff leave forms/IODs/operational feedback
- Monthly reports on:
- Site profitability sheets
- Site register capturing/verification of all data required for the completion of the profit and loss cost report
- Month-end payroll duties:
- Appointment and resignation reports
- Ensure site data is captured correctly by staff members and deliver slips to the data department
- Ensure all staff has the correct PPE
- Ensure staff is trained on OHS regulations
- Ensure each site SHEQ files are complete, updated, and on site
- Ensure all staff has been trained on site where dangerous equipment is used
- Minimum Grade 12 (tertiary qualification is advantageous)
- 5 years working experience
- Experience in the waste management or recycling industry
- Valid driver's license
- Computer literate
- Passion for working with people
- Desire to serve customer needs, do what is best for the team, and treat all employees with respect and dignity
- Strong communication ability in English; knowledge of additional languages is advantageous
- Ability to work independently while remaining true to company policies and procedures
- Sales and negotiation ability
- Operational skill: establishing and managing operations at various client sites
- A willingness to work on holidays/weekends/evenings if operations require it
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