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Customer Experience Supervisor

2 weeks ago

Cape Town, Western Cape, South Africa 21C Museum Hotels Full time
About the Role

The Customer Experience Supervisor is responsible for managing the front office team, providing guidance and support to ensure that all guest interactions are positive and memorable. This role requires a high level of communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

  • Lead the front office team to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement