Implementation and Support Engineer

4 days ago


Johannesburg, Gauteng, South Africa NTT Full time
Job Description

The primary responsibility of this role is to ensure client solution requirements are resolved in line with Service Level Agreements (SLA). You will perform configurations, action installations and attend to break / fix events.

Your key roles and responsibilities include owning larger portions of an installation, break / fix incidents at a low to medium level of complexity, taking responsibility for problem resolution and troubleshooting, responding to escalated client requests and supporting client applications to a first line resolution.

  • Action installations and troubleshoot issues.
  • Own larger portions of an installation.
  • Troubleshoot problems and provide resolutions.

You will also assist with the documentation of standard operating procedures relating to installations and fixes, compile and maintain project administration, conduct elementary presentations within the customer's organisation, and may be required to perform periodic telephonic duty on the technical service desk.



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