Junior Service Operations Manager
15 hours ago
We are currently seeking a dedicated Junior Services Coordinator to join our team at Peoplefinder Career Placements.
This role offers an exciting opportunity for a motivated individual to develop their skills in administrative support, customer service, and team collaboration.
Key Responsibilities- Coordinate scheduling and execution of technician service calls for designated regions.
- Build strong relationships with in-house technicians and sub-contractors, facilitating effective communication and collaboration.
- Efficiently manage ticket logging and resolution on our internal system, ensuring timely completion and adherence to monthly deadlines.
- Assume standby responsibilities for two weeks each month, including after-hours and weekend shifts.
- Prepare and submit purchase requisitions for casual wages to Finance for processing.
- Verify technician clock-in/clock-out times for accurate overtime calculations.
- Process invoices from sub-contractors, ensuring smooth payment transactions.
- Manage switchboard operations, providing exceptional customer service and support.
- Maintain collaboration with stores personnel to obtain necessary documentation, handling paperwork as needed.
- MATRIC qualification is a requirement.
- At least 5 years' experience in administrative roles is preferred.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) is mandatory.
- Familiarity with Sage Evolution software would be advantageous.
- Superb problem-solving and time-management skills are essential for success in this position.
- Candidates must demonstrate excellent communication skills, both written and verbal.
- Teamwork and collaboration are crucial aspects of this role.
- Ability to work flexible hours, including weekends, is necessary.
- A valid driver's license is also desirable.
To be discussed during the interview process.
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