80 Hour Service Consultant: Cash Management and Client Engagement Specialist

1 week ago


Johannesburg, Gauteng, South Africa Nedbank Full time
Job Title: 80 Hour Service ConsultantJob Summary

We are seeking a highly skilled and experienced 80 Hour Service Consultant to join our team at Nedbank. The successful candidate will be responsible for providing exceptional client service, managing cash transactions, and ensuring the smooth operation of our digital solutions.

Key ResponsibilitiesClient Engagement

The 80 Hour Service Consultant will be responsible for:

  • Addressing client concerns and resolving issues related to queue flow and digital devices.
  • Assisting clients with downloading online applications and resolving login issues.
  • Helping clients to buy value-added services online or through self-service devices.
  • Providing clients with statements, cards, and other relevant documentation from self-service zones.
  • Building and maintaining strong relationships with clients through regular communication and updates on their applications, queries, and requests.
Business Operations

The 80 Hour Service Consultant will also be responsible for:

  • Managing cash transactions, including accepting and processing cash deposits and withdrawals.
  • Ensuring the security of branch stock holdings and controlling the queuing process.
  • Performing first-line device maintenance and ensuring the availability of ATM/ID services.
  • Executing cash management strategies and minimizing losses.
Risk and Compliance

The 80 Hour Service Consultant will be responsible for:

  • Mitigating risk by controlling counter and drop safe limits.
  • Preventing fraud and losses by adhering to mandates and client authentication procedures.
RequirementsEssential Qualifications
  • Diploma in a relevant field.
Preferred Qualifications
  • Banking Services certification.
Experience
  • 1-2 years of experience in retail banking or a related field.
Technical and Professional Knowledge
  • Customer service principles.
  • Product knowledge.
  • Problem-solving skills.
  • Relationship management.
  • Nedbank security policies and procedures.
  • Governance, Risk and Controls.
  • Forex product knowledge.
Behavioral Competencies
  • Building customer loyalty.
  • Earning trust.
  • Collaborating.
  • Managing work.
  • Adaptability.
  • Stress tolerance.
  • Continuous learning.


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