Cloud Infrastructure Expert

6 days ago


Cape Town, Western Cape, South Africa Logicalis Full time

As an Event Management Engineer, you'll be part of our 24/7 operations team, working on a rotational 12-hour shift schedule. You'll be responsible for managing phone calls from customers, ensuring they're made aware of what action has been or will be taken to resolve their issues.

You'll also handle incoming emails from customers, resolver teams, and service management, ensuring they're acted upon in a timely manner. You'll perform incident management to ensure the appropriate action is being taken to meet SLAs and restore service for the customer.

Responsibilities:
  • Managing phone calls from customers
  • Handling incoming emails from customers
  • Performing incident management


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