Cloud Infrastructure Expert

1 week ago

Cape Town, Western Cape, South Africa Hyperclear Tech Full time

About Cyberlogic

Cyberlogic is a trusted Managed Solutions Provider with a strong presence in South Africa, Mauritius, and the UK.

We specialize in IT leadership, cyber security, cloud solutions, and business intelligence, and our commitment to enabling digital transformation has earned us a reputation for delivering unquestionable value to our clients.

Purpose of the Cloud Support Engineer

The primary purpose of this role is to deliver exceptional customer support by addressing and resolving technical issues related to multi-cloud environments, including but not limited to Microsoft Azure Platforms and AWS.

This requires a deep understanding of cloud platforms, including Microsoft Azure and Amazon Web Services, and the ability to leverage this knowledge to troubleshoot problems, offer tailored solutions, and ensure a seamless experience.

Key Responsibilities:

  • Troubleshooting: Assist in diagnosing, troubleshooting and resolving technical issues related to the deployment, configuration, and operation of predominantly Microsoft Azure solutions, including PaaS applications, platform services, and infrastructure components.
  • Cloud Infrastructure Management: Manage and resolve incidents by adhering to established incident management processes, ensuring timely resolution and minimizing the impact on customer operations.
  • Client Support: Assist customers in managing their public cloud infrastructure resources, including virtual machines, virtual networks, storage, and other components, ensuring optimal configuration and utilization.
  • Security Management & Compliance: Stay informed about the latest security threats, trends, and best practices to proactively identify and mitigate potential risks, ensuring the security and integrity of the clients' systems and data.
  • Scripting & Automation: Identify opportunities to utilize scripting languages and automation tools (e.g., PowerShell) to streamline processes, automate tasks, and enhance efficiency.
  • Mentoring and Training: Provide guidance and mentorship to the wider CSS team members such as the monitoring and Infrastructure support technician staff.
  • Cross Team Collaboration: Collaborate with internal teams, such as core services and infrastructure, to escalate and resolve complex technical issues, ensuring proper communication and coordination.
  • Ways of Working: Establish adherence to internal Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and external Service Level Agreements (SLAs) by consistently meeting or exceeding established targets for response times, resolution times, and customer satisfaction.
  • Continuous Learning and Development: Stay updated with the latest advancements in public cloud platforms, technologies, and industry trends.

Requirements and Qualifications

Required:

  • 3-5 years of experience in an IT Engineering capacity.
  • 2+ years of knowledge and experience with Microsoft 365 (Support/Monitoring/Management).
  • 2+ years of knowledge and experience using Infrastructure as Code (IAC).
  • Microsoft AZ-104: Microsoft Azure Administrator.
  • Microsoft AZ-305: Designing Microsoft Azure Infrastructure Solutions.
  • Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions.
  • Microsoft AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop.
  • Microsoft AZ-500: Microsoft Azure Security Technologies.
  • LPI Certified Kubernetes Administrator (CKA)
  • AWS Certified AWS SysOps Administrator
  • Microsoft AZ-800: Administering Windows Server Hybrid Core Infrastructure

Beneficial:

  • Microsoft MS-102: Microsoft 365 Administrator
  • Microsoft AZ-801: Configuring Windows Server Hybrid Advanced Services
  • A bachelor's degree or diploma in a relevant field, such as computer science, information technology, or equivalent industry experience would be beneficial, but not required.

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