UX/UI Design Director

2 weeks ago

Johannesburg, Gauteng, South Africa The Recruitment Council Full time

Job Title: UX/UI Design Director

Description:

At The Recruitment Council, we are seeking a seasoned UX/UI Design Director to lead our design team in crafting exceptional user experiences for our clients. As a key member of our team, you will oversee the design of user interfaces and visual elements of digital products, guiding stakeholders and team members to achieve interactive and user-friendly designs.

Responsibilities:

Design and Conceptualization:

  • Collaborate with cross-functional teams to develop a scalable and robust design system that enhances the brand, incorporating input from various portfolios.

Customer Experience Mapping:

  • Implement and manage customer-centric initiatives, voice of the customer programs, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points.

Internal Client Relationship Management:

  • Nurture and maintain relationships with internal clients, acting as a trusted business partner, and manage the deployment of internal and/or external resources to support business strategies and plans.

Product and Solution Development:

  • Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.

Improvement / Innovation:

  • Identify and implement improvements in existing business practices, and manage projects or work streams within the organization's change management program, with guidance from senior colleagues.

Personal Capability Building:

  • Stay updated on current and emerging technologies and industry best practices through professional development, serving as a subject matter expert in specific areas.

Building Capability:

  • Enhance your own capabilities and those of your direct reports within the existing development framework, providing specialized training or coaching to others across the organization.

Requirements:

Qualifications:

  • Matric / Grade 12 / SAQA Accredited Equivalent.
  • Relevant design-related qualification (degree/diploma/certificate).

Experience:

  • 5+ years of UX/UI design experience.
  • Experience in the Financial Services industry preferred.
  • At least 1 year of supervisory experience.

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