End-User Support Engineer

6 days ago


Pretoria, Gauteng, South Africa South African Bureau of Standards Full time

SABS ICT End-User Support Specialists are critical to ensuring the continued smooth operation of our ICT infrastructure.

About SABS

The South African Bureau of Standards (SABS) is a leader in standardisation and business assurance solutions in South Africa. Our vision is to be a trusted partner to our stakeholders.

We offer diverse career paths in a dynamic environment that fosters talent and potential. As an equal opportunities employer, we comply with Employment Equity Act 55 of 1998 and our EE Policy. Applications received after the closing date will not be considered.

Requirements

  1. National Diploma / Diploma in ICT, Computer Science or equivalent field (NQF Level 6)
  2. CompTIA A+ certification is advantageous.
  3. Information Technology Infrastructure Library (ITIL) Certification Foundation is essential.
  4. MCSE or MCITP certification or multiple MCPs is advantageous.

Experience

  1. 3 years relevant work experience in an ICT Support environment.
  2. Proven track record of 2nd Line support in a corporate environment.

Responsibilities

Functional Management

  • Provide 2nd line support such as resolving incidents and service requests, VC, and projectors for all SABS software, hardware, and ICT service requests.
  • Implement the setup and delivery of new and/or replacement ICT equipment, including installation and setup of loan equipment to end-users as per standard operating procedures.
  • Repair and/or replace faulty ICT equipment as and when required.
  • Ensure that all relevant data is backed up correctly as per standard operating procedures.

Risk and Compliance Management

  • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
  • Maintain quality risk management standards in line with ISO and regulatory requirements.
  • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.

Stakeholder Engagement

  • Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
  • Represent and participate in the organisation's committees and task teams when required.


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