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Cross-Functional Support Specialist

2 months ago

Pretoria, Gauteng, South Africa Mukuru Full time
Job Description

Job Title: Cross-Functional Support Consultant

Job Summary:

Mukuru is seeking a highly skilled and experienced Cross-Functional Support Consultant to join our team. As a key member of our customer support team, you will be responsible for providing world-class customer support to our clients, assisting with order creation, verifications, number changes, and responding to customer queries.

Key Responsibilities:

  • Assist customers with order creation and verifications
  • Provide support to customers with number changes and pin resets
  • Verify customer documentation and information
  • Onboard new customers and process requests
  • Make callbacks and respond to customer queries in a timely and professional manner
  • Promote new and additional products to customers
  • Manage own professional and self-development

Requirements:

  • Grade 12 or equivalent
  • Degree/Diploma (desirable)
  • Mukuru customer support training course
  • 1-2 years' experience in Contact Centre Customer Service Experience
  • Experience in Financial Services, Sales, or Fintech Industries
  • Verifications Experience
  • Knowledge of Money Transfer Procedures
  • Knowledge of FICA Regulations
  • Knowledge of CRM & Omni Channel

Additional Skills:

  • Computer skills
  • Typing skills
  • Telephone skills
  • Verbal and written communication skills
  • Organisational & administrative skills
  • Attention to detail

What We Offer:

Mukuru is committed to providing a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced customer support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].