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E-Commerce Operations Specialist

2 months ago

Cape Town, Western Cape, South Africa Macsteel Full time

Job Summary:

The primary purpose of this role is to maintain the accuracy and integrity of product information across the online platform for Macsteel. This includes ensuring that pricing is correctly displayed, continuously checked and maintained. The role also involves managing seamless digital operations, such as assisting with website development, project management, and resolving any technical issues that arise.

Key Responsibilities:

  • Manage the AI Chatbox, ensuring that data is continually checked and improved.
  • Handle customer queries efficiently, reporting and contributing to strategies that drive sales and enhancing the overall customer experience.
  • Collaborate with cross-functional teams to ensure seamless digital operations.
  • Assist with website development and project management to drive business growth.
  • Resolve technical issues that arise, ensuring minimal disruption to online operations.

Requirements:

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced digital environment.