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Supporting Customers with Excellence

1 week ago

Durban, KwaZulu-Natal, South Africa Spane4all Full time
Our Team

At Spane4all, we pride ourselves on being a supportive and inclusive team. We believe in empowering our employees to grow and develop within the organization, and we offer a range of opportunities for professional development and career advancement.

Job Description

We are seeking a highly motivated and experienced Customer Experience Representative to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through proactive and reactive support.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Address customer queries and resolve issues in a prompt and efficient manner
  • Develop and maintain relationships with customers to ensure long-term satisfaction and loyalty
  • Collaborate with internal stakeholders to resolve complex customer issues
Requirements
  • Minimum 2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
What We Offer

We offer a competitive compensation package, opportunities for career growth and development, and a dynamic and supportive work environment.