Customer Support and Sales Adviser

4 days ago

Durban, KwaZulu-Natal, South Africa CXP are now part of the Huntswood Group Full time

Job Overview:

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if your answer is yes, then you should join our Customer Support Sales team.

Job Responsibilities:

  • Providing excellent customer service, with customers' issues being resolved first time around.
  • Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
  • Build rapport with customers, get to know their individual needs and put their interests first.
  • Excellent time management skills.
  • Convert incoming customer service calls into sales.
  • Explain to customers the offer and the product benefits.
  • Conduct needs analysis, understanding the client's requirements so you are able to offer the customer the best product for them.
  • Building great rapport with your clients, to ensure there is a trust level built.
  • Act as a brand ambassador of our client.

Job Required Requirements:

  • Grade 12 or a NQF 4 Equivalent.
  • Outbound/Inward sales experience (local / international).
  • Minimum 12 months sales + 12 months customer service.
  • Recent 1-year unbroken tenure.
  • Resides within a 30 KM radius from the office.

Skills Required:

  • Excellent verbal communication.
  • Soft Skills.
  • Sales Ability (comfortable with handling objections, building rapport, needs analysis).
  • A solid background in targeted customer service.
  • A driven mindset and a love for hitting targets.
  • Attention to detail, so the conversation is correctly captured and actioned.
  • Customer centricity.
  • Ability to multitask.

Preferred Skills:

  • Advanced sales/upselling or retentions experience.

What else to expect?

  • In a 4 week training programme, you'll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
  • Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
  • You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

Company Benefits:

  • Medical Insurance.
  • Group Life Cover.
  • Attendance Bonus - Up to R1750.
  • KPI Bonus.
  • Free Breakfast Monday.

Core Behaviour:

Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are:

  • Confidential, reliable and genuine.
  • Dynamic, passionate and determined.
  • Friendly, compassionate and cooperative.

"It's not just about what we do, but the way we do it. And it's our values that make us special."

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