Healthcare Service Delivery Manager

2 days ago


Pretoria, Gauteng, South Africa Bestmed Medical Scheme Full time

About Bestmed

As a leader in the medical scheme industry, Bestmed Medical Scheme is committed to delivering exceptional healthcare services to its members. Our team is passionate about creating a positive impact on the lives of our members and strives to build long-term relationships based on trust and respect.

The Role

This exciting opportunity exists for an experienced operations professional to join our team as a Medical Scheme Operations Executive. In this role, you will be responsible for overseeing the day-to-day operations of the medical scheme, ensuring seamless service delivery and compliance with industry regulations.

Responsibilities

  1. Streamline processes to enhance member and provider experiences.
  2. Monitor and evaluate the efficiency of operational processes.
  3. Built relationships with key stakeholders, including members, providers, and regulatory bodies.
  4. Establish and track key performance indicators (KPIs) for operational activities.

Qualifications and Experience

  • A postgraduate general business qualification (NQF level 8)
  • 10-12 years of experience in a senior operations or administrative role in a healthcare administration organization


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