Healthcare Service Delivery Manager
2 days ago
About Bestmed
As a leader in the medical scheme industry, Bestmed Medical Scheme is committed to delivering exceptional healthcare services to its members. Our team is passionate about creating a positive impact on the lives of our members and strives to build long-term relationships based on trust and respect.
The Role
This exciting opportunity exists for an experienced operations professional to join our team as a Medical Scheme Operations Executive. In this role, you will be responsible for overseeing the day-to-day operations of the medical scheme, ensuring seamless service delivery and compliance with industry regulations.
Responsibilities
- Streamline processes to enhance member and provider experiences.
- Monitor and evaluate the efficiency of operational processes.
- Built relationships with key stakeholders, including members, providers, and regulatory bodies.
- Establish and track key performance indicators (KPIs) for operational activities.
Qualifications and Experience
- A postgraduate general business qualification (NQF level 8)
- 10-12 years of experience in a senior operations or administrative role in a healthcare administration organization
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