MS Engineer

4 weeks ago

Cape Town, Western Cape, South Africa NTT DATA Full time

Job Overview

Make an impact with NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Your role

The Collaboration Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support, resolution, monitoring and event management for standard and low complexity incidents and service requests.

Key Responsibilities

  • Software support (MS office, MS teams, OneDrive and other internal applications)
  • Hardware support (fault find, HDD and RAM upgrades)
  • Print support (Give access to printers, Connectivity, toner replacement)
  • Video Conference support (Yealink and poly devices)
  • Desktop setup for new starters and desk moves.
  • Testing of UPS.
  • Asset management (Record stock being taken from stores and disposal of old devices.
  • Building desktop`s and laptop`s
  • MS Intune support (enrol, assign, rename, delete devices, add/remove groups, add/remove license etc.)
  • Setting up entry/exit scanners before the go out to the clubs.
  • MACBOOK support (install MAC OS, install apps and enrol into Intune using company portal)
  • Setting up access machine for clubs.
  • Security (remediate non-compliant devices)
  • BitLocker.
  • Desk phone setup.
  • LAN and WI-FI 1st line support.
  • Media screen support (updating content)
  • SOP documentation.
  • Sound support (setup sound, mic, projector screen for company updates.
  • VIP/EXCO support (CEO, COO, MD, CFO)
  • Troubleshooting issues on Connex one.

Requirements

  • IT Engineering or any business-related qualification.
  • 2-5 Years' experience across all the industry with a proven track record.
  • A+, N+, MCSE
  • ITIL V4
  • Microsoft Azure Certified.
  • Excellent communication skills.
  • Proven ability to work in a team.
  • Must be able to work in a structured manner.
  • Developed problem solving abilities.
  • Ability to multitask.

About NTT DATA
NTT DATA is a Global Top Employer, with diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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