Executive Operations Manager

2 weeks ago


Durban, KwaZulu-Natal, South Africa Broll Property Group Full time

Job Summary

As an Executive Operations Manager with Broll Property Group, you will be responsible for overseeing the daily operations of our centres, ensuring they are well maintained, secure and meet the needs of our clients. This role requires a strong leader who can coordinate and direct team activities, problem solve and communicate effectively.

Main Responsibilities

  • Develop and implement effective operations management policies, procedures and planning to ensure maximum efficiency.
  • Assist Senior Management in developing short and long term goals and plans, and execute established operational goals.
  • Conduct periodic reviews of existing policies and procedures to ensure they are up-to-date and compliant with regulations.
  • Liaise with tenants, vendors and contractors to resolve operational problems and ensure timely completion of tasks.
  • Coordinate maintenance activities, including preventive maintenance, repairs and upgrades.
  • Ensure that facilities are clean, well maintained and secure, and meet the needs of the Company.
  • Develop and maintain productive business relations with vendors, suppliers, contractors and trade professionals.
  • Supervise centre personnel, providing leadership, objective setting, delegation and communication to ensure optimal performance.
  • Identify, develop and implement training programs to enhance skills and knowledge.
  • Conduct regular meetings to inform personnel of changes in policies and procedures, and discuss areas needing improvement.

Key Performance Indicators (KPIs)

  • Good communication and coordination exists with departments.
  • Procurement policy is fully complied with.
  • Senior Management is appropriately informed of area activities and significant problems.
  • Operations personnel are well trained, effective and efficient.
  • Company facilities are well maintained and secure, and meet the needs of the Company.
  • Centre or Property operations are efficiently and cost-effectively administered.
  • Effective business relations exist with vendors, contractors and trade professionals.

Requirements

  • Degree in related field (e.g. Business Administration, Operations Management).
  • Minimum 5 years of experience in Centre or Property management, with at least 2 years of supervisory experience.
  • Excellent leadership abilities, organisational and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Able to use all related maintenance equipment and computer applications.


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